Service Level Options

Our aim is to have IT hardware running without a hitch. But if something should go wrong, we will be right by your side. We offer various service level options that adapt to your needs and provide you with the support you really need. We will be happy to advise you on the right service level for your needs.

Questions? Just ask!

I am Yannick Möhring from the HCD sales team. I will be happy to advise you or assist you with any questions. You can phone me on +49 89 215 36 92-0 or reach me using our contact form.

Contact us

Questions?
Just ask!

I am Yannick Möhring from the HCD sales team. I will be happy to advise you or assist you with any questions. You can phone me on +49 89 215 36 92-0 or reach me using our contact form.

Contact us

Vendor Service

Our vendors offer a range of service level options based on your needs.

Software only

Software-Only

Server

Next-Business-Day Hardware Replacement

Bussinesday

Next-Business-Day On-Site-Support

Sameday
Same Day

Hardware Replacement

Sameday
Same Day

On-Site Support

HCD Care

Server

Next-Business-Day Hardware Replacement

HCD Care makes sure that hardware failures are rectified quickly. We make sure that your hardware is replaced within one business day in the event of a fault. We will be happy to provide you with a tailor-made service offer.